Respond to an Unfair Review
Respond factually and calmly without arguing publicly.
Best for
Business owners
Customer success
Recommended tone
Professional
Tool
Review ResponseHow to use this template
Open Review Response, describe your real situation using the example below as a guide, and the professional tone is pre-selected for you. Review the draft before sending — nothing is sent automatically.
Example
“Review claims no response was ever sent, but there are email records showing a reply.”
We're sorry to see this experience reflected here. Our records show we responded to your inquiry on March 3rd, within 24 hours — we'd welcome the chance to check if that message reached you and resolve anything outstanding. Please reach out to us directly so we can look into this together.
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