Respond to a Negative Review
Respond publicly in a way that shows accountability without being defensive.
Best for
Business owners
Customer success
Marketing
Recommended tone
Empathetic
Tool
Review ResponseHow to use this template
Open Review Response, describe your real situation using the example below as a guide, and the empathetic tone is pre-selected for you. Review the draft before sending — nothing is sent automatically.
Example
“Reviewer complained about long support wait times.”
Thank you for the honest feedback. You're right that our wait times haven't been good enough, and we take that seriously — we've added two more support agents this month specifically to fix this. We'd welcome the chance to make it right; please reach out to us directly.
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