Late Delivery — Client Update
Tell the client about a delay without sounding defensive, and give them a real new date.
Best for
Project managers
Consultants
Account managers
Recommended tone
Professional
How to use this template
Open Response Generator, describe your real situation using the example below as a guide, and the professional tone is pre-selected for you. Review the draft before sending — nothing is sent automatically.
Example
“Project is 4 days late because materials arrived late from the supplier. New date is next Thursday.”
Subject: Project Update — Revised Timeline\n\nHi [Client],\n\nI want to give you an early heads-up on our timeline. The materials from our supplier arrived four days later than expected, which pushes our completion date to next Thursday, March 14.\n\nWe've already started the next phase in parallel to minimize the overall impact. I'll keep you posted if anything changes before then.\n\nHappy to jump on a call if you'd like to discuss.
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