Difficult Client Conversation
Set a clear, professional boundary while preserving the relationship.
Best for
Consultants
Freelancers
Account managers
Recommended tone
Professional
How to use this template
Open Response Generator, describe your real situation using the example below as a guide, and the professional tone is pre-selected for you. Review the draft before sending — nothing is sent automatically.
Example
“Client keeps adding unpaid extra requests outside the agreed scope.”
Hi [Client],\n\nI want to make sure we keep delivering great work within the agreed scope. The recent requests fall outside what we originally scoped, so I'd recommend we quote these separately rather than absorb them into the current project.\n\nHappy to send a quick estimate for the additional items — just let me know if you'd like to move forward.
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