Delayed Response Apology
Acknowledge the delay honestly and get straight to helping.
Best for
Support agents
Freelancers
Small business owners
Recommended tone
Empathetic
How to use this template
Open Customer Support Reply, describe your real situation using the example below as a guide, and the empathetic tone is pre-selected for you. Review the draft before sending — nothing is sent automatically.
Example
“Customer asked about a billing discrepancy 4 days ago, no response sent yet.”
Hi [Name],\n\nApologies for the delay in getting back to you — that's on us.\n\nLooking into the billing discrepancy now: [address the actual issue]. Let me know if this matches what you were seeing, or if there's more to it.
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