How automation workflows work

Automations are visual workflows made of steps (AI actions, notifications, webhooks, review checkpoints). A workflow can be triggered: - Manually, whenever you choose - On a schedule you set - Via an API call from another system If a workflow fails repeatedly, ResponsiveMe opens an incident automatically and can pause the workflow after too many consecutive failures, so a broken automation does not keep failing silently. You will see a notification when that happens. Each AI step inside a workflow consumes AI Credits the same way running that action manually would -- automations do not have separate pricing.